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5-STAR HOTEL NIGHT AUDITOR
Travel Charme Salo S.R.L.
The NIGHT AUDITOR of the opening 5-Star Hotel “L’Affetto sul Lago di Garda” of the international Hotel chain Travel Charme provides authentic luxury experiences to our guests, demonstrating customer centricity, passion for service, guest satisfaction and team working. This role reports directly to the Front Office Manager of the Hotel and cooperates with the other roles of the Front Office (Front Office Supervisor, Guest Relations Manager, Front Office Manager Assistant, Bellboys, Porters).
Duties and Responsibilities:
• Fulfilling operations of the Front Desk during the night, according to the company standards and procedures, maintaining high standards at all times;
• Welcoming Guests upon arrival, checking them in and providing them with any information they need to enjoy their stay;
• Maintaining professional relationships with Guests and Colleagues;
• Covering several Holiday shifts;
• Anticipating Guests’ desires and needs;
• Preventing, managing and signaling Guests’ inquiries, concerns and complaints;
• Respond to Guests´ requests and emergencies;
• Responsible for cash accounting (payment of guest bills) and invoices;
• Reconciling all accounts in a timely manner;
• Assuring that all “End Of Day” work has been performed by other departments;
• Scheduling Guests´ wake-up calls and reservations for the following day;
• Answering phones and rooms/suites reservations.
The opening 5-Star Resort “L’Affetto sul Lago di Garda” belonging to the international group “Hirmer Hospitality” is located in Salò on a verdant hillside overlooking the amazing Lake Garda.
This prestigious Resort houses 99 guest rooms and suites and is provided with 2 Restaurants, 1 Pizzeria Gourmet, 2 Bars, a Meeting room and an innovative Wellness Center & SPA of 2,000 square meters with 1 indoor and 2 outdoor swimming pools.
We offer a full-time labour contract according to C.C.N.L. Settore Turismo with high level compensation, 5-star canteen and breaks, high level learning activities, Food&Beverage discounts, Family&Friends discounts in the Resort, Fitness area free entrance in some slots, strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade), cleaning and ironing of the uniforms and career opportunities in a successful and international group.
Apply attaching an updated CV with both a photo and the authorization to use the personal data in compliance with GDPR 679/16. The Resort “L’Affetto sul Lago di Garda” is proud to be an equal opportunity workplace in compliance with the laws 903/77 and 125/91. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.